Billing support
Help with access, payments, cancellation, receipts, and account recovery.
Paid but no access
Include the account email and purchase date; never send card details.
Failed card or payment
Use Manage Billing on the Account page to update the payment method.
Cancel a subscription
Open Manage Billing and cancel future renewal in Stripe.
Refund request
Request review within three calendar days of the initial purchase.
Duplicate charge
Send the dates and amounts shown on your statement for reconciliation.
Invoice or receipt
Open Manage Billing, or ask support if the document is unavailable.
Account recovery
Use Forgot password on Sign in, then contact support if access is still blocked.
Contact billing support
Email contact@newfiresignal.ai from your account email. Do not send a full card number, security code, password, or authentication token.
See our Refund and Cancellation Policy, Terms, and Privacy Policy.