Refund and Cancellation Policy

Last updated August 7, 2026

Three-day refund request period

You may request a refund within three calendar days of your initial subscription purchase. Send the request from your account email to contact@newfiresignal.ai. Requests are reviewed, and approved refunds are processed through Stripe. Approval may also require canceling or updating the related subscription.

Cancellation

You may cancel through Manage Billing on your Account page. Cancellation stops future renewal. Unless applicable law requires otherwise, access normally continues through the paid-through period while Stripe reports the subscription active. Access ends when the subscription reaches its terminal or expired state.

After the request period

Payments are normally non-refundable after the three-day request period unless required by law. We do not provide prorated refunds for a partially used billing period merely because a subscription is canceled.

Duplicate charges

Contact billing support promptly about a suspected duplicate charge. We review duplicate-charge reports separately from ordinary refund requests and reconcile them against Stripe records.

Timing and disputes

Stripe and card networks control when an approved refund appears on your statement, so we cannot promise instant settlement. Where appropriate, contact us before opening a chargeback so we can investigate the billing record. This does not limit rights available under applicable law or card-network rules.

For payment failures, receipts, account recovery, or other billing questions, visit Billing support.